March 29, 2024

Devoted Channelholic readers might recall something I wrote last November about the difference between Kaseya’s Oracle-like wish to sell MSPs everything they use and ConnectWise’s Microsoft-esque ecosystem strategy. Mike Adler, N-Able’s chief technology and product officer remembers the piece well enough to have referenced it briefly during our conversation this week at the vendor’s Empower…

March 22, 2024

I trust few will disagree when I observe that opinions in IT about private equity are…mixed. I know plenty of MSPs who groan in anticipation of reduced support and increased prices whenever a favorite vendor gets acquired by PE. It’s not hard to find even less subtle perspectives in gathering spots online either. Thanks for…

March 15, 2024

Time flies when you’re a channelholic. Hard as it is to believe, today marks this blog’s one-year anniversary, a fact I know in part because my first post ran immediately after CompTIA’s 2023 Communities & Councils Forum, and my latest one is appearing two days after the 2024 edition of that event. A highlight of…

March 12, 2024

There’s a reason an estimated 800 people flew into Las Vegas last week to attend this year’s Right of Boom security conference. A few reasons, actually: 78% of MSPs call cybersecurity a top IT challenge for their clients, according to research published by Kaseya last week. The second most listed challenge on the list—AI and…

March 8, 2024

If anything at all was predictable about this year’s HP Amplify Partner Conference it was that the company would be very, very excited about the imminent arrival of its first AI PCs. And sure enough: “This is a very, very exciting year, because the journey will start this summer as we start launching the first…

March 1, 2024

It’s a measure of how young generative AI is, though well into its second year of celebrity status, that people still can’t decide whether to love it or fear it. And I’m talking about the same people in a lot of cases. Latest example, from JumpCloud: 79% of IT professionals believe AI will be a…

February 23, 2024

Think of it as a paradox of managed services today: the more MSPs prosper in aggregate, the harder it is for them to prosper alone. That they are prospering in aggregate is undeniable. Per a recent study from Canalys and N-able, over 340,000 channel partners globally will collect more than half a trillion dollars of…

February 16, 2024

I’m not certain, but I believe the first time I met Vadim Vladimirskiy was in early 2017. ChannelPro, where I worked at the time, was hosting a conference in Chicago, which also happened to be the hometown of a vendor that had recently begun sending me press releases about a new and frankly obscure product…

February 12, 2024

Last week, ConnectWise hosted a partner conference under the name Automation Nation for the first time since 2018. This Automation Nation though, unlike its predecessors, was entirely dedicated to artificial intelligence and robotic process automation, as well as the AI and RPA solutions ConnectWise introduced at last November’s IT Nation Connect show, ConnectWise Sidekick and…

February 9, 2024

Note: I interviewed ConnectWise CEO Jason Magee a little too late to quote in this week’s post. I’ll have a bonus post based exclusively on that conversation next week. In a sense, ConnectWise is about to come full circle. In 1982, brothers Arnie and David Bellini launched the company as a local IT solution provider…