March 12, 2024

There’s a reason an estimated 800 people flew into Las Vegas last week to attend this year’s Right of Boom security conference. A few reasons, actually: 78% of MSPs call cybersecurity a top IT challenge for their clients, according to research published by Kaseya last week. The second most listed challenge on the list—AI and…

March 8, 2024

If anything at all was predictable about this year’s HP Amplify Partner Conference it was that the company would be very, very excited about the imminent arrival of its first AI PCs. And sure enough: “This is a very, very exciting year, because the journey will start this summer as we start launching the first…

March 1, 2024

It’s a measure of how young generative AI is, though well into its second year of celebrity status, that people still can’t decide whether to love it or fear it. And I’m talking about the same people in a lot of cases. Latest example, from JumpCloud: 79% of IT professionals believe AI will be a…

February 23, 2024

Think of it as a paradox of managed services today: the more MSPs prosper in aggregate, the harder it is for them to prosper alone. That they are prospering in aggregate is undeniable. Per a recent study from Canalys and N-able, over 340,000 channel partners globally will collect more than half a trillion dollars of…

February 16, 2024

I’m not certain, but I believe the first time I met Vadim Vladimirskiy was in early 2017. ChannelPro, where I worked at the time, was hosting a conference in Chicago, which also happened to be the hometown of a vendor that had recently begun sending me press releases about a new and frankly obscure product…

February 12, 2024

Last week, ConnectWise hosted a partner conference under the name Automation Nation for the first time since 2018. This Automation Nation though, unlike its predecessors, was entirely dedicated to artificial intelligence and robotic process automation, as well as the AI and RPA solutions ConnectWise introduced at last November’s IT Nation Connect show, ConnectWise Sidekick and…

February 9, 2024

Note: I interviewed ConnectWise CEO Jason Magee a little too late to quote in this week’s post. I’ll have a bonus post based exclusively on that conversation next week. In a sense, ConnectWise is about to come full circle. In 1982, brothers Arnie and David Bellini launched the company as a local IT solution provider…

February 2, 2024

In a perfect world, every MSP would have a SOC of its own staffed 24/7 with impressively credentialed analysts thoroughly familiar with every client’s environment. In our world, building a SOC costs millions of dollars ($2 to $4 million, to be precise, according to ConnectWise), and finding let alone paying impressively credentialed analysts is an…

January 26, 2024

A few weeks ago, in my first post of the new year, I noted the striking degree to which George Kurtz, CEO of high-flying enterprise security vendor CrowdStrike, emphasized the company’s SMB momentum during a recent podcast appearance. And it’s not just CrowdStrike. Cisco, also a security heavyweight, has SMBs in its sites at present,…

January 19, 2024

To amend the famous words Marc Andreessen wrote over a dozen years ago, software and services are eating the world. Unless it’s really just the services. True, global software spending will spike 12.7% to just over $1 trillion this year, according to data from Gartner this week, but global services spending will rise an also…