February 2, 2024

In a perfect world, every MSP would have a SOC of its own staffed 24/7 with impressively credentialed analysts thoroughly familiar with every client’s environment. In our world, building a SOC costs millions of dollars ($2 to $4 million, to be precise, according to ConnectWise), and finding let alone paying impressively credentialed analysts is an…

January 26, 2024

A few weeks ago, in my first post of the new year, I noted the striking degree to which George Kurtz, CEO of high-flying enterprise security vendor CrowdStrike, emphasized the company’s SMB momentum during a recent podcast appearance. And it’s not just CrowdStrike. Cisco, also a security heavyweight, has SMBs in its sites at present,…

January 19, 2024

To amend the famous words Marc Andreessen wrote over a dozen years ago, software and services are eating the world. Unless it’s really just the services. True, global software spending will spike 12.7% to just over $1 trillion this year, according to data from Gartner this week, but global services spending will rise an also…

Rich Freeman
January 12, 2024

Just a few months ago, I shared an analyst’s prediction that it would be a good five to 10 years before managed service providers with SMB clients were making recurring revenue on artificial intelligence. Just last week, a startup named Hatz AI bet $2.5 million of seed funding that some MSPs could be earning MRR…

January 5, 2024

Happy New Year! Your network’s obsolete. Or it probably is, anyway, if you’re an SMB. Barring a major recent overhaul, you’re most likely using network gear designed principally to keep traffic flowing among devices and applications inside an office. Yet as we’ve discussed before, networks spend most of their time these days moving traffic between…

December 22, 2023

Note: Even channelholics need time off. This particular one will be on vacation next week, but back with a fresh post on the first Friday of the new year. Until then, here’s a supersized post to tide you over. I recently pointed out how quickly Asio, ConnectWise’s next-gen development platform, allowed the company to add…

December 15, 2023

With apologies to Dickens, these appear to be the best of times and worst of times for vendors and their partners. I base that on two of many interesting data points in the recently published 2023 edition of IDC’s North America Partner Landscape study. When asked to identify their top opportunities, 28.4% of the 503…

December 8, 2023

Channelholic is far from the only outlet to report on the all-new partner program that Barracuda Networks introduced this week. But I’m pretty sure it’s the first. We told you this was coming all the way back in April, in fact, and then spilled more details in June. By now, you’re probably familiar with the…

December 1, 2023

In cybersecurity, a market dripping with acronyms, “MDR” just may be the hottest one there is right now. In the last few weeks alone, WatchGuard has rolled out a managed detection and response solution as has SonicWall via its acquisition of Solutions Granted. Go back a bit further and you have ThreatDown (better known until…

November 24, 2023

It’s starting to look like the worst is over for the PC market. True, sales were down 9% year over year in Q3, per Gartner, but the analyst expects global device shipments to enter positive territory after eight straight quarters of decline in Q4 and then grow 4.8% in 2024. That’s good news for resellers,…