About us

Channel Mastered is your ultimate partner in channel transformation

Our team of multi-award-winning MSP channel experts is dedicated to helping vendors build successful channel programs that drive growth and revenue.

Our Channel MSPs


Our successful strategies are informed by robust research and analysis conducted via our channel of 45,000 MSPs.

Years Experience


We’ve helped pioneer the evolution and growth of managed services from the very beginning.

Enabled Partner leads


We’ve conducted hundreds of channel strategy sessions, generated hundreds of thousands of partner leads, and enabled tens of thousands of channel partners.

Curated Services


Our services are built to overcome the specific challenges channel vendors face when building their success strategies.

Our Clients

You’re in good company


Multi-Award-Winning MSP Channel Experts

We’re MSP business and channel growth experts, analysts, strategists, journalists, influencers, and thought leaders. For the past 20 years, we’ve helped pioneer the evolution and growth of managed services, covered every product, trend, vendor, and distributor worth knowing about, and interviewed every CEO, channel chief, and thought leader who matters. We conduct market analysis, create custom content, develop channel strategy, and help recruit and enable channel partners with our effective programs.

Our Proven Analytical Approach

Building successful channel programs and reaching partner acquisition and enablement goals today requires a different approach. It’s difficult and costly enough to enter the market and acquire new partners, but once you’ve got them you must minimize churn and enable them to succeed, produce, and grow. Our successful strategies to overcome these challenges are informed by robust research and analysis that deliver proven, consistent performance.


Industry-Wide Success

We’ve helped a veritable who’s who of industry vendors and distributors forge successful channel strategies, recruit new partners, and help existing partners thrive. Browse our extensive catalog of services to discover how we can help you achieve your channel goals.

Meet our team of multi-award-winning MSP experts

We’ve conducted hundreds of MSP channel strategy sessions and delivered hundreds of thousands of partner leads. What can we do for you?

Erick Simpson dressed in business attire smiling at you.

Erick Simpson

Chief Strategist,
Channel Influencer, Thought Leader

A pioneer and leader in the managed services industry, Erick Simpson built and sold one of the very first MSPs in the industry and grew and coached a channel of 30,000 IT Solution Providers through their MSP transformation with his MSP Mastered® Methodology for managed services business performance improvement. He has been voted the #1 source MSPs look to for advice on running their business in North America.

Erick is an MSP business & channel growth expert, influencer, thought leader, speaker and author with 4 best-selling books and 50 white papers to his credit. His strategies and programs help MSPs overcome business challenges to realize consistent, profitable managed services recurring revenue growth. His M&A expertise has helped dozens of MSPs sell their businesses at the highest valuation or expand through acquisition.

He delivers strategic market analysis services and builds and improves channel programs for IT vendors and distributors, and helps recruit and enable their channel partners through his thought leadership podcasts, webinars, workshops and event keynotes and breakouts.

Erick’s industry recognition includes Channel Futures’ 7 Thought Leaders Defining the MSP Market, Jay McBain’s 100 Most Visible Channel Leaders, 2 Time ChannelPro 20/20 Visionaries, 2 Time MSP Mentor 250 and SMB Nation’s SMB 150 award recipient.

Rich Freeman

Rich Freeman

Chief Content Officer,
Channel Analyst, Journalist

Rich Freeman wrote his first article about managed services in 2007. Since then, he’s helped turn The ChannelPro Network into the top source of news and business growth advice for MSPs and solution providers who serve SMBs.

Rich has covered every product, trend, vendor, and distributor worth knowing about and interviewed every CEO, channel chief, and thought leader who matters in the IT industry.

He’s hosted close to 500 podcasts, moderated countless conference sessions and webinars, planned live and virtual channel events, and appeared on numerous conference panels.

And in the course of editing nearly 200 issues of ChannelPro’s monthly magazine, he’s forged relationships with many of the smartest, most successful MSPs and vendors in the business.

Mark Crall dressed in business attire smiling at you.

Mark Crall

Chief Revenue Officer,
Channel Chief, Strategist

With over 23 years of experience in the computer, software, and technology services industry, Mark Crall is a veteran channel executive and an MSP channel consultant dedicated to making a significant impact in hyper-growth channel-focused organizations.

With a diverse background that includes starting and selling an MSP, leading business development and channel community programs for top SaaS companies, and serving as a keynote speaker and expert panelist at numerous industry events.

Mark has been recognized as one of the top 150 most influential people in the channel by SMBNation.com and named a Channel Chief by CRN Magazine.


Charlene Ignacio

Chief Marketing Officer,
Marketing Program Strategist

Charlene Ignacio builds, grows, and maintains relationships everywhere she goes. She helps channel vendors find their audience, design a clear message, establish their expertise, and create marketing that converts into channel revenue.

Charlene is a seasoned serial entrepreneur and digital marketing authority with over 24 years of experience.

She leads the industry as an expert in marketing and sales-scaling strategies by keeping it simple. She is highly sought after by vendors to build, grow and maintain channel partner programs.

Her education and experience are in business management and entrepreneurship. She is not only a second-degree black belt in Judo but is also Lean Six Sigma Black Belt certified.

Bill Robbins

Chief Public Relations Officer, Content and CopyWriter

Keyonna "Kay" Aurelus dressed in business attire smiling at you.

Keyonna “Kay” Aurelus

Chief Operations Officer,
Program Manager, Analyst

Kay Aurelus leverages over 15 years of experience in Operations Management to maximize efficiency and improve profitability by directing and coordinating financial and budget processes. She utilizes her DISC and PIAV Certified Professional Behavioral Analyst skills to help organizations develop communication skills, become self-aware and embrace their individuality through effective team building. Kay’s proficiencies helped her improve business and operational approaches and create new opportunities for growth, success, and positive organizational change.

Kay excels in designing and implementing business growth strategies and programs that consistently result in increased sales, improved profits, and accelerated market penetration.

As a Program Manager, Kay has been responsible for overseeing complex projects, managing teams, and ensuring that programs are delivered to the highest standards. Her expertise in project management methodologies, coupled with her exceptional leadership skills, has enabled her to deliver exceptional results time and time again.

James Kernan from Channel Mastered

James Kernan

Chief Leadership Strategist,
Channel Growth Expert

James Kernan is a trailblazing Leadership Strategist with a remarkable career in the MSP industry spanning over 25 years. He has been identified as a rising star to watch by CRN Magazine.

James has authored 3 leadership books, with his latest titled Leadership Essentials for Successful Executives. He has established himself as the go-to expert for channel vendors and MSPs seeking to achieve exceptional growth and innovation through inspired leadership.

James has coached over 500 vendors and MSP business owners in 6 different countries and has an impressive track record of transforming organizations by designing and implementing cutting-edge leadership development programs. His approach, which focuses on empowering individuals and teams to unlock their full potential, has significantly improved employee engagement, productivity, and overall business performance.

Lisa Shorr dressed in business attire smiling at you.

Lisa Shorr

Chief Brand Strategist,
Corporate Image Expert

Certified in advanced image consulting and corporate consultancy, Lisa Shorr has spent over 26 years in the sales, marketing, and branding arena, coaching hundreds of businesses worldwide to build stronger personal and corporate brands using her proprietary systems and methodologies.

A highly sought-after speaker, Lisa has delivered professional development and corporate branding workshops and seminars across the country. Her style, career development, and technology articles have been featured in PC World, ChannelPro Magazine, Providence Business News, SO Rhode Island, and other respected publications.

Lisa has styled many professionals for photoshoots, television, and private settings and is a Member of The Association of Image Consultants International. She’s also co-owner of Secure Future Tech Solutions, one of New England’s top managed service providers.

Andrew Smith

Andrew Smith

Digital Marketing Strategist,
Demand-Gen Expert

Andrew Smith cut his teeth in the digital marketing arena over a decade ago, servicing Amazon, Google, BMW, Canon, Tourism Australia, and many more in the digital agency world.

After generating 250,000+ subscribers across campaigns in the B2C space, he shifted his focus to niche industries, generating hard-to-get leads for B2B publishers and channel vendors.

He has since driven registrations for dozens of IT conferences and online summits, generated over 25,000+ B2B magazine subscriptions, and managed ad campaigns for some of the largest and most well-recognized vendors in the MSP channel.

Russ John dressed in business attire smiling at you.

Russ Johns

Live Virtual Event Strategist,
Podcast Authority

Russ Johns is a seasoned content creator, podcast host, virtual event and livestreaming expert who has been making waves in the digital world for over a decade.

With a career spanning more than 30 years in technology, marketing, and entrepreneurship, Russ brings knowledge and expertise to every Channel Mastered engagement.

Russ has helped countless individuals and businesses create compelling live event content that engages and resonates with their audiences. He is passionate about the power of storytelling and the art of communication, and he has made it his mission to help others harness these tools to achieve their goals.

Russ is best known for his dynamic and engaging livestreaming shows, including the popular #PirateBroadcast he hosts daily on multiple platforms.

Connor Simpson

Connor Simpson

Social Media Marketing Specialist,
Marketing Analyst

Connor Simpson is a results-oriented social media marketing specialist and analyst with a proven track record of driving business growth through strategic planning and execution of data-driven marketing campaigns.

With a keen eye for target audience analysis and a deep understanding of social media channels and platforms, Connor possesses the skills necessary to optimize online presence and increase brand visibility for our clients.

Riley Simpson

Riley Simpson

Video Production Specialist,
Online Learning Curriculum Expert

Riley Simpson is a creative and passionate videographer with a talent for storytelling. He is experienced in all aspects of video production, from planning and shooting to editing and post-production. He has a proven track record of delivering high-quality video content that aligns with our clients’ objectives.

Riley is an experienced Learning Management System expert with a passion for creating engaging and impactful online learning experiences.

How can we help?

Review our services or reach out directly. We’re ready when you are!