Rich Freeman
May 5, 2023

You can make money providing managed services. You can make money providing telco services. You can make more money providing both, and judging by the crowd at this week’s Channel Partners Conference & Expo in Las Vegas, plus the MSP Summit before it, this fundamental truth is catching on. Both events showcased plenty of ways…

Channel Mastered
Rich Freeman
May 1, 2023

Channel Mastered offers proven, comprehensive research, strategy, consulting, and content for vendors looking to engage, recruit, and enable MSP partners.

Rich Freeman
April 28, 2023

No one ever got fired for choosing…Kaseya? You’d be hard pressed to find an SMB business owner today who says of Kaseya, and Kaseya MSPs, what enterprise CIOs once said of IBM. But spending $117 million to attach Kaseya’s name to the former FTX Arena is one of many eventual steps toward changing that, according…

Rich Freeman
April 21, 2023

The Federal Reserve Bank of Atlanta expects U.S. GDP in the first quarter of the year to come in at 2.5% when it’s officially reported next week, which makes the modest 5.7% uptick in global IT outlays this year that IDC recently projected look comparatively vigorous. And D&H Distributing? It’s forecast for the fiscal year…

Rich Freeman
April 14, 2023

Climbing interest rates appear to have slowed the M&A wave producing region- and nation-spanning MSPs in recent years. Per reporting in TechTarget, for example, IT advisory and investment firm GP Bullhound tracked a 19% dip in transactions involving “digital services” companies during the second half of 2022, and thinks it could be 2024 before a…

Rich Freeman
April 7, 2023

Photo by Sandy Millar on Unsplash At first blush, Auvik’s dual acquisitions last October of cloud management vendor Saaslio and remote management vendor Boardgent looked like a radical departure for the network management leader. In truth though, explains Alex Hoff, the vendor’s co-founder and chief strategy officer, it’s not Auvik that’s changed. It’s everything else….

Rich Freeman
April 5, 2023

Cisco briefed the media today on its evolving strategy to transform itself from a networking mainstay with security products too into a “connect and protect” leader in both networking and security. I’ll have more about what the company said in my regular post this Friday, but am sharing three especially newsworthy items now in this…

Rich Freeman
March 31, 2023

According to analyst Technavio, the global market for partner relationship management software will grow at a 16% CAGR through 2027, adding over $65 billion a year in revenue along the way. Channel Program will become the newest contender for those riches starting next Tuesday. That’s when the still young company, which operates a platform designed…

Rich Freeman
March 24, 2023

Photo by Tekton on Unsplash A story I wrote for ChannelPro this week about Cytracom has me recalling a conversation last September with Zane Conkle and John Tippett, the company’s CEO and COO, respectively. It was about the state of SMB networking, something they both felt no one has gotten right yet. Every solution out…

Rich Freeman
March 17, 2023

Photo by Marissa Daeger on Unsplash My name is Rich Freeman, and I’m a channelholic. I got the bug in the 1990s working for Microsoft, where I helped software vendors and resellers build businesses around Windows, Office, Windows NT (!), and SQL Server. I really got hooked in 2006, when I attended a conference called…